Corporate Governance & Compliance

Privacy Policy &
Website Terms

Effective Date: March 20, 2026. This combined policy governs your use of eureka-group.org and our communication services.

Legal Entity

Eureka Group Holdings Limited

ABN Number

14 914 165 910

Headquarters

Hallam, VIC, Australia

1. Privacy Commitment

Eureka Group Holdings Limited (Eureka) is dedicated to protecting the privacy of our contractors, employees, residents, and customers. This policy details how we manage personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Irrespective of the delivery method—online, via eureka-group.org, telephone, or face-to-face—all personal data is handled with the highest standards of confidentiality and legal compliance.

2. What We Collect and Why

Eureka collects information strictly for purposes related to our business operations, senior housing management, and investor relations. This includes:

  • Personal Identification & Contacts
  • Financial & Payment Details
  • Tax File & Medicare Numbers
  • Healthcare & Provider Details
Communication Compliance

3. SMS and Email Communication Policy

Express Written Consent

By providing your mobile number and email address on eureka-group.org, you are providing your express written consent to receive marketing, promotional, and informational communications from Eureka Group.

This includes messages sent via automated dialling systems, SMS, MMS, and Email platforms.

SMS Services

  • Purpose: Used for account verification, security alerts, and promotional offers.
  • Frequency: Message frequency varies based on user activity.
  • Opt-Out: Reply STOP at any time to cancel.
  • Help: Reply HELP for assistance.

Standard message and data rates may apply depending on your carrier.

Email Services

  • Purpose: Newsletters, ASX updates, and corporate announcements.
  • Opt-Out: Click the Unsubscribe link found in the footer of every email.
  • Privacy: We never sell or lease your email to third-party advertisers.

Carrier Verification Disclosure:

Eureka Group Holdings Limited uses SMS and Email marketing to update existing and prospective residents about village vacancies and investment opportunities. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. Use and Disclosure

Personal information is only disclosed to third parties under strict conditions:

  • Service Providers: Outsourced functions (registry, custodial, care services).
  • Legal Obligations: Compliance with Australian law, regulators, or law enforcement.
  • Your Consent: Anyone authorised by you (expressly or impliedly).
  • Healthcare: Medical practitioners and specialists involved in your ongoing care.

5. Data Security & Storage

We implement a range of physical and electronic security measures to protect your data. This includes 256-bit encryption for electronic data and secure, restricted access for physical records.

While we take every precaution, transmitting information over the internet inherently carries risks. Eureka Group Holdings regularly audits its systems to ensure Best Practice Compliance with global data protection standards.

6. Website Terms of Use

A. Intellectual Property

All content, logos, and charts on eureka-group.org are the intellectual property of Eureka Group Holdings Limited. Unauthorised reproduction or use is strictly prohibited.

B. Limitation of Liability

Eureka Group is not liable for any direct or indirect loss resulting from the use of this website or reliance on any information (including ASX data) provided herein.

C. Governing Law

These terms are governed by the laws of Victoria and the Commonwealth of Australia.

7. Enquiries, Complaints & Opt-Out

Should you wish to access your personal information, correct data, or lodge a formal complaint regarding our privacy practices, please contact our Privacy Officer:

Support Office Address

18 Mulguthrie Ct, Hallam VIC 3803

Privacy Officer Email

info@eureka-group.org

Corporate Phone

(07) 2145 6322